CUSTOMER CARE
We dedicate ourselves to being your everyday fashion advocates.
Therefore, we have positioned ourselves to provide excellent customer service through speedy processing, communication and providing a tailored experience.
Have any questions or concerns?
We’re always ready to help!
Call us at
516-400-3017
or send us an email to:
RETURNS
It is our goal to provide the highest level of customer service as you trust us with your everyday looks.
With that being said, Sorelle Boutique will accept, for refund or exchange, items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, the item must be returned within 14 days from the receipt of the original order. Apparel must be returned with all original tags as well as packaging such as clothing bags.
FAQ
Do you provide International delivery?
At this time, we do not provide international delivery.
How do I return an item?
To return an item, please send us a message regarding the details of your return. If applicable, our Customer Care department will provide the return address and instructions to process your return.
What is your returns policy?
Sorelle Boutique will accept, for refund or exchange, items that are in new condition, unworn, unaltered, and free of damages by the customer. For a full refund or exchange, the item must e returned within 14 days from the receipt of the order. Apparel must be returned with all original tags as well as packaging, such as clothing bags.
How do I track my order?
A tracking number will be provided once your order ships. You may track your item using the standard
UPS tracking website.
How can I contact your couriers?
For concerns regarding your shipment, you may contact UPS directly via their website.
What are your delivery options?
Our standard delivery is processed via UPS Ground.